Hello!
We are Grant and Michelle Ansbach, a dynamic and experienced work camping team excited to bring our skills and passion to your campground, RV park, or resort. Whether you need seasonal or permanent assistance, we’re eager to find the perfect place to call home and contribute to your team’s success.

As full-time campers for the past six years, we’ve traveled the country extensively, gaining a deep appreciation for the camping lifestyle. With years of professional experience in operations, property management, customer service, and hospitality, we combine corporate expertise with a love for the outdoors. Originally from the East Coast, we’ve embraced life out West and are excited to bring our energy and commitment to your organization.

Grant Ansbach
Operations Supervisor & Account Manager
I bring a proven track record in operations, account management, and property management, with expertise in scheduling, training, staff development, budgeting, sales, and customer service. Known for my strong communication and leadership skills, I thrive in fast-paced environments and excel at enhancing team performance and operational efficiency.

Technology Skills: MS Office, Google Docs, CampSpot, SiteLink, CRM Applications, SEO, WordPress, Slack, and more.

Michelle Ansbach
Customer Service & Property Management Specialist
With over 11 years of experience in property management, hospitality, and customer service, I’m a skilled problem solver with a talent for turning challenges into solutions. Known for achieving a 95% CSAT rating in call centers, I excel in conflict resolution, CRM database management, and creative problem-solving. My passion lies in delivering exceptional guest experiences.

Technology Skills: CampSpot, K2, Campground Manager, Generative AI, QuickBooks, Zendesk, Asana, MS Office 365, and more.

Our combined, work camper resume: 
Grant and Michelle Ansbach 615-430-3782 | michelleansbach@gmail.com

Objective Enthusiastic and skilled work camping couple with a proven record in property management, customer service, and facilities maintenance and management. Seeking a short or long-term position to contribute operational excellence and exceptional guest experiences to your RV park or campground.

Skills Summary

• Michelle: Over 14 years of property management, customer service, and hospitality experience, including high occupancy and low delinquency rates.
• Grant: Skilled in facilities management, fleet operations, and hands-on maintenance, including plumbing, electrical, and landscaping.
• Proficient in CampSpot, Campground Master, K2, and other reservation management systems.
• Exceptional customer service, conflict resolution, and team leadership abilities.
• Strong teamwork, adaptability, and commitment to guest satisfaction.
• Hands-on knowledge of RV living, seasonal work camping, and campground operations.

Professional Experience

General Managers (Grant and Michelle) - Seasonal
Spacious Skies Campgrounds | Jul 2022 – Dec 2022

• Directed daily operations for a newly acquired campground, optimizing guest experiences and team performance.
• Trained and mentored on-site staff, aligning with company standards for hospitality and operational excellence.
• Streamlined reservations and financial records using CampSpot and K2 systems.
• Managed maintenance projects (Capex), retail operations, and inventory, ensuring efficiency and safety.

Customer Success Associates & Sales (Grant and Michelle)
Find My Profession | Remote

• Michelle: Jun 2023 – Aug 2024
  • Managed client onboarding, support, and retention efforts to maintain high satisfaction levels in a remote environment.
  • Streamlined communication using CRM and SaaS tools, ensuring efficient issue resolution and retention.
  • Enhanced customer relationships by addressing concerns empathetically and delivering creative solutions.
  • Excelled in sales, meeting and exceeding targets through effective consultation and client engagement.
• Grant: Oct 2023 – Present
  • Delivered high-impact sales consultations, consistently meeting and exceeding conversion goals.
  • Managed client accounts and communications, ensuring a seamless onboarding process.
  • Contributed to team success by collaborating on service improvements and strategic growth initiatives.

Assistant Facilities Manager (Grant)
SKP Saguaro Co-Op | Benson, AZ | 2023

• Oversaw contractor and vendor relations, inventory, and equipment operations in the absence of the Facilities Manager.
• Implemented cost-effective inventory and maintenance strategies to support facility management.

Seasonal Work Camping Experience

• Maintenance Associate (Grant)
  Sea and Sand RV Resort | Depoe Bay, OR | Sep 2020 – Feb 2021
  • Performed electrical box repair, cable repair, and Wi-Fi maintenance to ensure uninterrupted service for guests.
  • Managed landscaping and housekeeping tasks, maintaining a clean, welcoming environment.
• Reservations and Retail Associate (Michelle)
  Sea and Sand RV Resort | Depoe Bay, OR | Sep 2020 – Feb 2021
  • Used Campground Master software to manage reservations and ensure accuracy in guest bookings.
  • Provided exceptional customer service to RV guests, assisting with inquiries, and creating a welcoming environment.
• Maintenance Associate (Grant)
  Sioux Falls KOA | Sioux Falls, SD | Jun 2020 – Sep 2020
  • Conducted electrical box repairs, pool care, and landscaping to maintain the campground’s safety and aesthetics.
  • Escorted campers to their sites and ensured cleanliness by maintaining and preparing campsites.
• Reservations and Retail Associate (Michelle)
  Sioux Falls KOA | Sioux Falls, SD | Jun 2020 – Sep 2020
  • Used K2 reservation system to coordinate guest check-ins and maintain accurate records.
  • Delivered friendly and professional customer service, contributing to a positive guest experience.

Property Managers (Grant and Michelle)
Stor-N-Lock Self Storage | May 2019 – Nov 2019

• Led Capex projects involving the temporary relocation of clients during repairs, ensuring minimal disruption.
• Developed SOPs for operational efficiency and safety protocols across multiple properties.
• Maintained low delinquencies by implementing proactive payment systems and customer engagement strategies.

Property Manager & Project Consultant (Michelle)
Life Storage | Tucson, AZ | May 2017 – May 2018

• Managed multi-phase construction projects, balancing aesthetics, functionality, and cost.
• Collaborated with city officials and contractors to ensure compliance and timely inspections.
• Maintained budgets for one-year and five-year forecasts, overseeing HVAC, plumbing, and electrical expenses.
• Achieved a 90%+ occupancy rate and reduced utility costs through strategic vendor reviews and system optimizations.

Property Manager (Michelle)
PSSM/Argus | Tucson, AZ | Oct 2014 – May 2017

• Directed operations for multiple self-storage facilities, overseeing tenant relations, pricing strategies, and community engagement.
• Created and implemented SOPs for all facilities under management, improving consistency and compliance across locations.
• Conducted demographic research and collaborated on acquisition strategies to identify high-performing locations.
• Collaborated closely with contractors and local officials on property improvements, ensuring adherence to budget constraints.

Sales and Operations Supervisor (Grant)
Arizona Waste & Recycling | Tucson, AZ | 2015 – 2017

• Directed fleet management and maintenance scheduling for over 150 drivers, achieving compliance and efficiency.
• Spearheaded a multi-million-dollar deal with a top Arizona property management company, boosting revenue.
• Trained and supervised teams, ensuring adherence to safety standards and operational goals.

Technical Skills

• Reservation Systems: CampSpot, Campground Master, K2, Sitelink, and WinSen Sentinel.
• Maintenance Tools: Plumbing, electrical repair tools, and landscaping equipment.
• Software: Zendesk, Salesforce, Asana, Slack, Zoom, and Microsoft Office Suite.

Personal Interests

• Experienced RV travelers with a deep appreciation for outdoor living and community building.
• Passion for creating positive guest experiences and maintaining high standards of service.